Shipping Policy

 

Key information:

  • Order cutoff time: 12:00 
  • Processing time: 1–2 business days (Monday to Friday)
  • Delivery time: 5–10 business days (Monday to Friday)

  • Free shipping for all orders in France, Belgium, Canada, Spain, Poland, Sweden, Italy, Denmark, Netherlands, Australia, United States, Austria, Finland, Ireland, Norway, and Portugal.

Once your order is placed, we will process it within 1 to 2 business days. If you order before 12:00, we will start working on the order the same day. Orders placed over the weekend will be processed the next business day. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Delivery usually takes 5 to 10 business days (Monday to Friday). We offer free shipping for all orders within France.

Cancellation

Have you changed your mind and want to cancel your order? You can do so by sending an email from the moment the order is placed. If the order has not yet been shipped, we can cancel it.

Delayed orders

Due to many events (such as holiday peak periods, Christmas, etc.), your delivery may be delayed. Unfortunately, there is nothing we can do, just allow us an additional 3 business days for delivery. If your order does not arrive by then, please contact our customer service and we will see what is happening for you.

Defective or incorrect product

We apologize if your product was damaged during transport or if you received the wrong item. If this happens, please take photos of the issue and contact us as soon as possible. We will resolve the problem for you.

Company Address:
Novant by Webwave advertising B.V.
Papaverweg 34 - unit B100
1032 KJ Amsterdam
Netherlands

Phone number:
+31627968783

E-mail:
info@novant.fr

Opening Hours:
Monday to Friday:
11:00 – 17:00

Company Number:
92521223

VAT Number: NL866085129B01