Questions fréquentes
When can I expect to receive my order?
Your order will typically be processed within 1 to 2 business days (Monday to Friday). The average delivery time within France is approximately 5 to 10 business days (also Monday to Friday). Please note that delivery is free for all orders within France.
What if my expected delivery date has passed, where is my order?
Due to numerous events (such as peak holiday periods, Christmas, etc.), your delivery may be delayed. Unfortunately, there is nothing we can do; please allow an additional 3 business days for delivery. If your order does not arrive by then, please contact our customer service team, and we will look into the matter further.
What are the delivery charges?
When you order from Novant, you always benefit from free delivery.
How can I pay for my order?
At Novant, we guarantee secure payment options. We use the most common payment providers in France:
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American Express
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Apple Pay
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Bancontact
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Google Pay
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Mastercard
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Maestro
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PayPal
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Visa
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EPS
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Trustly
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MyBank
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PayU
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Swish
- iDEAL
- MobilePay
What should I do if I receive a damaged package?
Unfortunately, your order may be damaged during delivery. In this case, please contact our customer service department as soon as possible. Be sure to take photos of the damaged package and attach them to your message.
Please do not return the item without first showing us the photos. Otherwise, we will not be able to find a suitable solution for you. Our customer service team will process your message as soon as possible and work with you to find the best solution.
Adresse de l'entreprise :
Novant par Suprrhealth BV
Keizersgracht 520h
1017 EK
Amsterdam
Numéro de téléphone :
+31627968783
E-mail :
info@novant.fr
Heures d'ouverture :
Du lundi au vendredi :
11:00 – 17:00
Numéro d'entreprise :
92612067